Shipping policy

Last updated: October 23, 2026

Thank you for shopping at Handmadejewls. We are committed to delivering your handmade jewelry safely and efficiently. Please read this policy carefully to understand our processing and shipping procedures.
 
Order Processing Time
Because all our jewelry is handmade to order, please allow 1 to 2 weeks for your order to be processed and crafted before it ships (excluding weekends and holidays).
Orders placed after noon or on weekends and holidays will begin processing the next business day. If your order requires additional time due to customization, we will notify you via email.
 
Shipping Methods & Estimated Delivery Times
We ship internationally from our workshop. Our primary shipping carrier is China Post Registered Air Mail (or similar international postal services).
 
Once your order has finished processing and is handed over to the carrier, the estimated delivery times are as follows:
• United States & Canada: 15 - 25 business days
• United Kingdom & Europe: 15 - 30 business days
• Australia & New Zealand: 15 - 25 business days
• Rest of the World: 20 - 40 business days 
Please note: These are estimated delivery times, not guaranteed dates. International shipping can occasionally be delayed by customs clearance, severe weather, or carrier backlogs, which are beyond our control.
 
Shipping Costs
Shipping charges are calculated at checkout based on your destination, order weight, and the shipping method selected. Free standard shipping may be available on selected orders as displayed at checkout.
 
Order Tracking
Once your order is dispatched, we will send you a confirmation email with a tracking number and a link to track your package.
Please note: For international shipments, tracking information may take 3-5 business days to update in the carrier's system. Sometimes, the package will show "in transit" until it reaches your destination country and is scanned by your local postal service (e.g., USPS in the USA).
 
Shipping Destinations
We currently ship to Australia, Austria, Belgium, Bulgaria, Canada, Croatia, Cyprus, Czechia, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Iceland, Ireland, Italy, Latvia, Lithuania, Luxembourg, Malta, Mexico, Netherlands, New Zealand, Norway, Poland, Portugal, Romania, Slovakia, Slovenia, Spain, Sweden, Switzerland, the United Kingdom, and the United States.
 
Customs Duties and Taxes
International orders may be subject to customs duties, import taxes, and fees levied by your country's customs office. These charges are the responsibility of the recipient. Any applicable charges collected at checkout will be shown before you complete your purchase. Please check with your local customs office for more information.
 
Lost, Damaged, or Delayed Packages
We want you to receive your jewelry in perfect condition.
• Damaged items: If your package arrives damaged, please contact us within 7 days of delivery with photos of the damage, and we will offer a replacement or a refund.
• Lost packages: If your tracking information shows no movement for 45 days, please contact us at support@handmadejewls.store. We will work with China Post to investigate and will offer a replacement or a full refund if the package is confirmed lost.
• Address accuracy: Please double-check your shipping address at checkout. We are not responsible for packages delivered to incorrect addresses provided by the customer. If you need to correct your address, contact us immediately before the order ships. 
Order Changes & Cancellations
Need to change or cancel your order? Contact us as soon as possible at support@handmadejewls.store. We may be able to accommodate changes before your order ships, but once it is in transit, we are unable to modify it. Refunds for canceled orders will be processed promptly to the original payment method.
 
Questions?
If you have any further questions about our shipping policy, please don't hesitate to contact our customer support team at support@handmadejewls.store.